Terracotta - Stone - For Home and Garden
High Quality - Venetian Fine Arts

Conditions of Use



Payments, how can I pay?
Shop quickly and securely!
All items ordered on this site www.studioartevio.com can be paid online with electronic payment systems with the most convenient and safe to you, PAYPAL, MONEYBOOKERS, BANK TRANSFER.

ALL ITEMS FOR SALE IN THIS SITE ARE INCLUSIVE OF VAT 20%
DOES NOT INCLUDE OTHER CHARGES TO YOU IN THE FINAL PRICE.


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Shipments
We ship worldwide with DHL courier shipments, all shipments are tracked so you can follow your shipment on the internet with the tracking number that sends you e-mail.

Damaged
 Assistence
• The custumers has 8 business days to report any damaged parts from date of receiving any merchandise.
If an object arrives to destination broken the customer has to communicate it immediately by sending us an e-mail. We will refund him or substitute the object. The communication has to be sent as soon as possible (within the next working day after having received the goods) so we can start the procedure for the refund.
We need also a picture of the piece
damaged near the shipping package.
If we will not receive the picture within 8 days we will not give any refund or substitution.

Returning Assistence
• Customer has 8 days after having received the ordered goods to inform us by e-mail, in that case that amount of the shipping cost will be deducted from the total amount of the refund. The items have to come back intact; if they arrive damaged it is possible for us to get back their value from the insurance company. Obviously if the goods arrive damaged and without an insurance, the customer will not be refunded.
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